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Lee Memorial Hospital and
the Medical Office Center will have all new telephone numbers
Aug. 2 when a state-of-the-art telephone system is launched at
these facilities.
The new telephone system by Cisco will enable nurses and other
caregivers to provide even better patient care. There will be an
automated patient room directory, meaning nurses will ultimately
spend less time answering telephones on their units and
transferring calls to patients’ rooms. That will give them more
time to focus on providing the best possible care!
This transition falls in line with our SafeLee initiative, which
is a cultural transformation taking place throughout our health
system focused on patient safety as our top priority. The more
time our caregivers can spend with patients, the better care
they will receive!
We will also be able to improve our customer satisfaction with
this new telephone system, which features the availability to
provide a daily reporting system that will help us gauge which
areas of the health system receive the most calls at specific
times during the day. This will enable us to redistribute staff
members to decrease wait times for our patients and friends and
family members of patients.
Eventually, all of Lee Memorial Health System’s facilities will
have the new Cisco telephone system. Gulf Coast Medical Center
began using the Cisco system the day we moved into the new
hospital in March 2009. The Information Systems offices on
College Parkway, the Regional Cancer Center, the Outpatient
Center at The Sanctuary and Lee Physician Group at College
Pointe also have the new system. HealthPark Medical Center will
receive the Cisco system by December 2010, followed by Cape
Coral Hospital in 2011.
This new telephone system is another step toward bringing Lee
Memorial Health System into the future of health care!
On Aug. 2, the new telephone numbers will be listed at
www.LeeMemorial.org/phones.
In other news, Lee Memorial Health System has won the American
Hospital Association’s 2010 NOVA Award for assisting community
partners in providing behavioral health care and triage services
for those in need, rather than having them go to the emergency
room.
The AHA gives out five NOVA Awards each year to hospitals and
health systems that provide services for the most vulnerable
citizens in their communities.
Lee Memorial Health System and our partners gained recognition
for helping create the Lee County Behavioral Triage Center and
community-based United Way Houses. The Triage Center provides an
alternative drop-off place for law enforcement or for hospital
emergency patients with signs of mental illness or substance
abuse. The United Way Houses provide primary care services, case
management and social services for residents in underserved
neighborhoods.
If you would like to read more about the NOVA Awards and our
community initiatives, please go to
http://www.aha.org/aha/news-center/awards/NOVA.html.
Peace,
Jim Nathan
President, Lee Memorial Health System
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