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Central Business Office
Frequently Asked Questions
How do I get a copy
of an itemized bill?
You can call the Central Business Office at 239-242-6000,
select option 3 and provide your name, date of birth, account
number, and date of service. You will receive the itemized bill
at the current address listed on your account within 10 days.
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Will Lee Memorial
Health System accept my insurance?
Lee Memorial Health System accepts Medicare, Medicaid,
Blue Cross, in addition to several other major insurance
carriers. Please contact your insurance company or employer for
specific contracting guidelines.
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Will all my insurance
be billed?
Yes. The billing of insurance is a courtesy to you. If
we do not receive payment from your insurance company, or
companies,
within 45 days, we must look to you for payment of the bill in
full. Your insurance policy is a contract between you and your
insurance company. Communication with your insurance company is
highly recommended. For additional information
click here.
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Does Lee Memorial
Health System accept credit cards?
Yes. Visa, MasterCard, American Express, and Discover
are accepted forms of payment by mail, phone, and via the web
site through the on-line payment option.
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Who do I contact to
update and/or re-bill my insurance?
You will need to call the Central Business Office at
239-242-6000 or 800-809-9906. If possible have your insurance
card available when you call.
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How can I check on
the status of my account?
If it has been at least 45 days since the date of
discharge, contact your insurance carrier for the status on the
claim. After speaking with your insurance carrier, if you still
have questions regarding the claim, contact the Central Business
Office at 239-242-6000 or 800-809-9906 and a Customer Service
Representative will assist you.
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What should I do if
my insurance denies a claim?
If you feel the claim denied in error, contact your
insurance carrier for a detailed explanation on the claim. The
Central Business Office will also receive an explanation of
benefits (EOB) from your insurance company stating the claim was
denied. We will reflect this information on your account and a
statement will be sent to you requesting payment in full.
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How will I know if my
hospital bill has been paid?
Your insurance carrier should send you an explanation of
benefits (EOB) indicating they have processed the claim. The EOB
will also show any payments made to the hospital and the amount
that is your responsibility. You will receive a statement from
the hospital once all insurances have been processed. This
statement will reflect all insurance payments, adjustments, and
balance remaining. Any remaining balance is your responsibility.
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What if I can't pay
my bill?
To set up payment arrangements on your hospital bill you
will need to contact the Central Business Office as quickly as
possible at 239-242-6000 or 800-809-9906 and speak with a
Business Service Representative for payment guidelines.
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Online Bill Pay
Frequently Asked Questions
How long will it take
for my online payment to post to my account?
Online credit card payments can take up to two business
days to reflect on your hospital account. Payments posted on a
Friday will require additional processing time.
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What information do I
need to pay my Lee Memorial, HealthPark Medical Center, or Cape
Coral hospital bill online?
To make a payment on your hospital account you will need
to have your billing statement available that will provide you
with the required patient account number to make an online
payment. You will also need to know the patient's date of birth.
For your convenience a sample of the billing statement can be
found on our web site to help identify where your account number
is located on the statement.
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What information do I
need to pay my Southwest Regional Medical Center, Gulf Coast
Hospital or Gulf Coast Medical Center bill online?
To make a payment on your hospital account you will need
to have your billing statement available that will provide you
with the required patient account number to make an online
payment. In addition you will also need to know the patient's or
guarantor's date of birth and last four digits of their Social
Security number.
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I found my hospital
account but I can't make a payment?
If you have located your hospital account and pressed
the continue button but the page timed out or the page could not
be found. Please check your firewall settings on your computer
to confirm that it is accepting our web site. Once the firewall
settings have been adjusted please re-enter your hospital
account information and the on-line payment screens will
display.
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Can I pay my Lee
Memorial Physician bill online?
Yes, we do accept on-line Visa and
MasterCard, American Express and Discover payments for Lee
Memorial Physician
bills. If you would like to pay your bill, please
click here or contact the number listed on your statement for
assistance.
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What bills can't I
pay on-line?
The individual billing for the following areas currently
do not offer online bill payments. If you would like to contact
them or need assistance with your bill, please click on the link
below to access their home page or billing information.
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Home Health
HealthPark Care Center
Cape Coral ER Physician
Professional Fees
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