How do I get a copy of an itemized
bill?
You can call the Central Business Office at (239) 242-6000,
select option 3 and provide your name, date of birth, account number, and date of service. You will
receive the itemized bill at the current address listed on your
account within 10 days.
Will Lee Memorial Health System accept my insurance?
Lee Memorial Health System accepts Medicare, Medicaid, Blue
Cross, in addition to several other major insurance carriers. Please
contact your insurance company or employer for specific contracting
guidelines.
Will all of my insurance be billed?
Yes. The billing of insurance is a courtesy to you. If we do
not receive payment from your insurance company(ies) within 45 days,
we must look to you for payment of the bill in full. Your insurance
policy is a contract between you and your insurance company.
Communication with your insurance company is highly recommended. For
additional information
click here.
Does Lee Memorial Health System accept credit cards?
Yes. Visa, MasterCard, American Express, and Discover are accepted forms
of payment by mail, phone, and via the web site through the on-line
payment option.
Who do I contact to update and/or re-bill my insurance?
You will need to call the Central Business office at (239)
242-6000 or 800-809-9906. If possible have your insurance card
available when you call.
How can I check on the status of my account?
If it has been at least 45 days since the date of discharge,
contact your insurance carrier for the status on the claim. After
speaking with your insurance carrier if you still have questions
regarding the claim, contact the Central Business Office at (239)
242-6000 or 800-809-9906 and a Customer Service Representative will
assist you.
What should I do if my insurance denies a claim?
If you feel the claim denied in error, contact your insurance
carrier for a detailed explanation on the claim. The Central
Business Office will also receive an explanation of benefits (EOB)
from your insurance company stating the claim has denied. We will
reflect this information on your account and a statement will be
sent to you requesting payment in full.
How will I know if my hospital bill has been paid?
Your insurance carrier should send you an explanation of
benefits (EOB) indicating they have processed the claim. The EOB
will also show any payments made to the hospital and the amount that
is your responsibility. You will receive a statement from the
hospital once all insurances have been processed. This statement
will reflect all insurance payments, adjustments, and balance
remaining. Any remaining balance is your responsibility.
What if I can’t pay my bill?
To set up payment arrangements on your hospital bill you will
need to contact the Central Business Office as quickly as possible
at (239) 242-6000 or 800-809-9906 and speak with a Business Service
Representative for payment guidelines.
ON-LINE BILL PAY
FREQUENTLY ASKED QUESTIONS
How long will it take for my on-line
payment to post to my account?
Online credit card payments can take up to two business days
to reflect on your hospital account. Payments posted on a Friday
will require additional processing time.
What information do I need to pay my bill online?
To
make a payment on your hospital account you will need to have your
billing statement available that will provide you with the
required patient account number to make an on-line payment. You
will also need to know the patient’s date of birth. For your
convenience a sample of the billing statement can be found on our
web site to help identify where your account number is located on
the statement.
I found my hospital account but I can’t make a payment?
If you have located your hospital account and pressed the continue
button but the page timed out or the page could not be found.
Please check your firewall settings on your computer to confirm
that it is accepting our website. Once the firewall settings have
been adjusted please re-enter your hospital account information
and the on-line payment screens will display.
Can I pay my Lee Memorial Physician bill
online?
No, currently we are only accepting online Visa and
MasterCard payments for hospital bills. If you would like to
pay your Lee Memorial Physician bill, please contact the number
listed on your statement for assistance.
What bills
can't I pay online?
The individual billing for the following areas currently do not
offer online bill payments. If you would like to contact them
or need assistance with your bill, please click on the link below to
access their home page or billing information.
Home Health
HealthPark
Care Center
ER Physician Professional Fees
Lee
Convenient Care
Lee Memorial Employed Physicians |
