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Patient Billing Home Get Personalized Help Frequently Asked Questions Glossary

Comparing your patient bill with your insurance

If you have private insurance, Medicare or Medicaid, you should receive a statement from your insurer showing payments they made for your treatment. This may be called an explanation of benefits (EOB) or Medicare Summary Notice (MSN).

You can compare these statements to our bills to see where we have applied your insurer's payments to your account and deducted them from your balance. This is called "reconciling" your patient bill, and we've developed the following tips to help you do this.

Tips to reconcile your patient bill with your insurance

Click on a purple dot to move forward or backward through the video above.

If you have not yet received a statement from your insurer, call your insurer to request one. If you have Medicare, you should receive a statement once each quarter.

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