YOUR RIGHTS AND
RESPONSIBILITIES
You may be a patient here, but you’re an individual
first. Accordingly, we make every effort to protect your needs and
rights.
YOU HAVE THE RIGHT TO
EXPECT:
- Information and answers to questions about pain and pain relief
- Assurance that staff cares about a patient’s pain and pain relief
- A quick response from medical staff when pain is reported
- The best available pain relief treatments
- Accessibility to a pain consultation service if necessary
- A sense that complaints of pain are believed by one’s
doctor or nurse
NONDISCRIMINATION STATEMENT
Lee Memorial Health System does not discriminate against any
person on the basis of race, color, national origin, disability or
age in admission, treatment, or participation in its programs,
services and activities, or in employment. For further information
about this policy, contact Kristy Rigot, System Director, Human
Resources, (239)772-6578, TDD (239)334-5989.
We believe that a partnership in patient care can make a difference.
Please do not hesitate to ask a physician or nurse for information
related to pain management. See also the following Summary of
the Florida Patient’s Bill of Rights and Responsibilities.
(Back to the top)
YOUR RESPONSIBILITIES
- A patient is responsible for providing to his or her health care
provider, to the best of his or her knowledge, accurate and
complete information about present complaints, past illnesses,
hospitalizations, medications, and other matters relating to his
or her health.
- A patient is responsible for reporting unexpected changes in his
or her condition to his or her health care provider.***
- A patient is responsible for reporting to his or her health care
provider whether he or she comprehends a contemplated course
of action and what is expected of him or her.
- A patient is responsible for following the treatment plan
recommended by his or her health care provider.
- A patient is responsible for keeping appointments and, when he
or she is unable to do so for any reason, for notifying the health
care provider or health care facility.
- A patient is responsible for his or her actions if he or she
refuses
treatment or does not follow the health care provider’s
instructions.
- A patient is responsible for assuring that the financial
obligations of his or her health care are fulfilled as promptly as
possible.
- A patient is responsible for following health care facility rules
and regulations affecting patient care and conduct.
* This includes a response to reports of pain.
** Lee Memorial Health System does not discriminate against a
patient’s right to impartial medical treatment or accommodations
regardless of the type of disability.
*** This includes reporting perceived risks in his or her care.
(Back to the top)
WE CARE WHEN IT HURTSAT LEE MEMORIAL HEALTH SYSTEM:
We believe that pain control is an important part of
patient care. We are committed to creating a partnership with each patient for effectively managing pain. All of our staff have been
trained to assist in finding the most effective treatment possible for pain.
(Back to the top)
FILING COMPLAINTS
Lee Memorial Health System has a process for the prompt resolution
of patient complaints. A “patient complaint” is a formal, written or
verbal concern that is filed by a patient or on a patient’s behalf,
when a patient concern cannot be resolved immediately by staff
present. Our goal is to address in a timely, fair and consistent
manner our patients’ reasonable
expectations of care and service.
We encourage you to write or
call the guest service coordinator at the hospital where you are or
were a patient. Your coordinator is there to assist you.
Cape Coral Hospital
636 Del Prado Boulevard
Cape Coral, FL 33990
(239) 574-0393 • main number (239) 574-2323
Gulf Coast Hospital
13681 Doctors Way
Fort Myers, FL 33912
(239) 242-6278 • main number (239) 768-5000
HealthPark Medical Center
9981 S. HealthPark Drive
Fort Myers, FL 33908
(239) 432-3210 • main number (239) 433-7799
Lee Memorial Hospital
PO Box 2218
Fort Myers, FL 33901
(239) 334-5421 • main number (239) 332-1111
Southwest Florida Regional Medical Center
2424 Winkler Ave.
Fort Myers, FL 33901
(239) 242-6278 • main number (239) 939-1147
You may register a complaint
with the following state agency directly, regardless of whether you
use our complaint process. If you have a complaint against a
hospital or ambulatory surgical center, file it by phone. Call the
Hospital and Outpatient Unit complaint hotline toll-free at
1-888-419-3456. You may also write to:
Agency For Health Care
Administration
Hospital and Outpatient Unit
2727 Mahan Drive, Mailstop 31, Tallahassee, FL 32308
If you have a complaint
against a physician, call 1-888-419-3456 to request a practitioner
complaint form. You also can download the form at www.doh.state.fl.us/mqa/enforcement/enforce_howto.htm. Or, mail your
request for the form to:
Florida Department of Health
Consumer Services Unit
4052 Bald Cypress Way, Bin C-75, Tallahassee, FL 32399-3275
(Back to the top)
If an individual has any concerns about patient care and safety that
have not been resolved through the hospital's Complaint Resolution
Process or Hospital Management the public may also contact the Joint
Commission's office of Quality Monitoring by either calling
800-994-6610 or e-mailing complaint@jcaho.org. The public is
encouraged to try to resolve their concerns through the hospital
first.
Medicare/Medicaid patients with concerns
about quality of care or premature discharge can contact:
FMQAI (Florida Medical Quality Assurance, Inc)
5201 W. Kennedy Blvd Suite 900
Tampa Fl 33609-1812
Ph. # 1-800-844-0795
(Back
to the top)
FOR GENERAL INFORMATION ABOUT YOUR HOSPITAL STAY
Should you need information about or have questions pertaining to
your
hospital stay, please call the hospital where you are or were a
patient, at
these numbers:
| Cape Coral Hospital
.......................... |
(239) 574-2323 |
| Gulf Coast Hospital
........................... |
(239) 768-5000 |
| HealthPark
Medical Center ................ |
(239) 433-7799 |
| Lee
Memorial Hospital ....................... |
(239) 332-1111 |
| Southwest Florida Regional Medical Center
.............................................. |
(239) 939-1147 |
(Back to the top) |
