Below you
will find a list of areas that might be of service at the time of
admission or during your stay.
Your
Admission
If you have not already been
to our admissions office, you’ll soon be asked to answer some
questions that are vital to your admission and inpatient care. Also,
you’ll be asked to provide your identification and insurance cards and to complete some forms.
Registration is where you will
have to go to furnish all the information that is needed, such as
procedure, insurance information, financial information and anything
else that may apply to being admitted into the hospital.
This area is off of the main
entrance in Lee Memorial, HealthPark and
also Cape Coral Hospital. In each main entrance, there is
an information desk that will be able to guide you to this area.
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SPEAKUP
To Help Prevent Health Care Errors, Patients Are Urged To:
Speak up if you have
questions or concerns, and if you don’t understand, ask again. It’s
your body and you have a right to know.
Pay attention to the
care you are receiving. Make sure you’re getting the right
treatments and medications by the right health care professionals.
Don’t assume anything.
- Notice whether your
caregivers have cleaned their hands
- Make sure your nurse
or doctor confirms your identity, checks your wristband or asks
your name before he or she administers any medications or
treatments.
Educate yourself about
your diagnosis, the medical tests you are undergoing and your
treatment plan.
Ask a trusted family
member or friend to be your advocate.
Know what medications
you take and why you take them. Medication errors are the most
common health care mistakes.
Use a hospital, clinic,
surgery center, or other type of health care organization that has
undergone a rigorous onsite evaluation against established,
state-of-the-art quality and safety standards, such as that provided
by the Joint Commission on Accreditation of Healthcare
Organizations.
Participate in all
decisions about your treatment. You are the center of the health
care team.
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FINANCIAL
ARRANGEMENTS
We participate with most major
insurance companies, Medicare and Medicaid. We will work with your
insurance plan to determine how your bill will be paid.
Please familiarize yourself
with the terms of your insurance coverage. Your plan may have
special requirements such as a second surgical opinion or
pre-certification for certain tests or procedures. It is your
responsibility to make sure the requirements of the plan have been
met.
If you have no insurance
coverage, you or a family member need to contact a representative in
our Business Office to discuss
financial arrangements. Our representative will work in conjunction
with programs such as Medicaid, Vocational Rehabilitation and others
that may be available to assist in your financial needs.
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YOUR HOSPITAL TEAM
Physician
During your hospital stay, the physician who admitted
you will coordinate your care and treatment. Any questions you have
about the illness or condition that prompted your hospitalization
should be directed to your doctor.
Nurses and Patient Care Staff
Our hospital team provides twenty-four hour patient care. A nursing
director oversees and coordinates the nursing care on your unit. He
or she supervises key members of your health care team, which
includes professional registered nurses, licensed practical nurses,
certified nurse assistants and unit secretaries.
Guest Service Coordinator
If you or your family have questions or concerns at
any time during your stay, please contact the guest service
coordinator at your hospital.
Lee Memorial Hospital
...................................(239) 334-5421
HealthPark Medical Center
............................(239) 432-3210
Cape Coral Hospital
......................................(239) 574-0393
Gulf Coast Hospital
.......................................(239) 242-6278
Southwest Regional
.....................................(239) 242-6278
Chaplain
Clergy of all religious denominations and faith
groups are welcome to visit our patients at any time. Lee Memorial
Health System also provides spiritual care through our own
Spiritual
Services Department. This service, designed to address patients’
spiritual and emotional needs, is provided by board certified
chaplains and is offered on request by calling:
Lee Memorial Hospital
....................................(239) 335-7150
HealthPark Medical Center
.............................(239) 432-3584
Cape Coral Hospital
.......................................(239) 574-0383
Dietitian
Our registered dietitians work closely with you and
your physician to assure your nutritional needs are met. They also
are available on request to talk with you personally regarding your
current and future nutritional needs.
Pharmacist
Pharmacists in our Pharmacy
Department work in partnership with your physician and nurses to
provide appropriate medication therapy for you based on your
condition. The pharmacy supplies all medications for patients while
they are hospitalized and monitors drug therapy for potential drug
interactions. The pharmacists, along with our dietitians, have
developed a Food and Drug Interaction pamphlet, which will be given
to you prior to discharge. This pamphlet summarizes major potential
food and drug interactions. If you have any questions about food and
drug interactions, be sure to ask your physician, nurse, dietitian
or pharmacist.
Please note that the Pharmacy
Department does not have an outpatient dispensing license and,
therefore, cannot fill prescriptions for patients outside of the
hospital setting.
Volunteers
Lee Memorial Health System is fortunate
to have an extensive staff of volunteers whose compassion and skills
make them cherished team members. These special members of our
community provide a variety of services throughout each hospital,
including answering phones, staffing information desks and
delivering patient mail and flowers. They make an important
difference in the lives of patients, physicians and other hospital
staff.
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