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During Your Stay

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YOUR TELEVISION
TEMPERATURE CONTROL
CALLING YOUR NURSE
LINEN SERVICE
FOOD SERVICE (MEALS)
YOUR TELEPHONE
SMOKING
HEARING IMPAIRED DEVICES
VISITORS
VALUABLES

Your Room
At the time of your admission and during your stay, we make every effort to meet your requests concerning room preferences, depending on room availability. Please keep in mind that during periods of high occupancy, we may not be able to fulfill your requests.

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Your Bed
To ensure your comfort and safety, your bed features individual touch controls and side rails. You may adjust both the foot and head of your bed to a position that suits you; however, please do not lower the side rails without first consulting your nurse.

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Your Television
A cable television is provided for use by our patients at no additional charge in every room. Ask your nurse about educational programs related to your health situation. A television information card listing the channels is available. We ask that you be considerate of those around you by keeping the volume on your TV to a minimum, particularly at night.

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Temperature Control
Patient rooms feature adjustable thermostats for individual comfort control. The temperature of most other hospital areas is centrally controlled.

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Calling Your Nurse
If you need assistance at any time, please do not hesitate to summon a nurse by pushing the call button.

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Linen Service
Fresh towels, washcloths and gowns are provided daily. Bed linens are changes as needed for cleanliness and comfort.

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FOOD SERVICES

Patient Meals
We offer a variety of menu selections that change daily and are customized to comply with the diet prescribed for you by your physician. Our Food and Nutrition staff will make every effort to accommodate personal meal preferences provided those requests are appropriate for your diet.

Meal service is scheduled by floor and should occur between the following hours:

Breakfast .......................... 7:00 a.m. 8:30 a.m.
Lunch ............................... 11:30 a.m. 1:30 p.m.
Dinner ............................... 4:30 p.m. 6:00 p.m.

Late meals based on current diet order are available for patients who must be out of their room for therapy, tests or treatment during regular scheduled meal services.

Guest Meals
Visitors who wish to dine with you in your room are welcome to do so. They can arrange to purchase guest meals through the cafeteria cashier located on the first floor.

Cafeteria Meals
With your doctor's approval, you may eat your meals away from your room in the hospital cafeteria. For your safety, and that of other diners, we ask that you wear a garment or robe over your hospital gown, as well as shoes or slippers. If you need assistance, please ask the cashier to find someone to help you.

The cafeteria is located on the first floor of the hospital and offers a wide variety of freshly prepared products. Selections are available from our grill, steam table, salad bar, deli, dessert, beverage and snack areas during the following hours of operation:

Breakfast .......................... 6:00 a.m. 10:00 a.m.
Lunch ............................... 10:30 a.m. 2:00 p.m.
Dinner ............................... 4:30 p.m. 7:30 p.m.
Late night ......................... 2:00 a.m. 3:00 a.m.

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Your Telephone
Outgoing local calls may be made from your bedside phone at any time, without charge to you. Also, public courtesy and pay telephones are located throughout the hospital. Incoming calls from friends and relatives may be made directly to your room between 7:00 a.m. and 10:00 p.m. So that patients can rest, incoming patient phone services at Lee Memorial Hospital and HealthPark Medical Center is disconnected each evening between 10:00 p.m. and 7:00 a.m.; at Cape Coral Hospital, calls that come into the main hospital switchboard between 10:00 p.m. and 7:00 a.m. are not transferred to patient rooms.

To place a Call:
Within the Hospital:

  • Lee Memorial Hospital and HealthPark Medical Center: dial the last 5 digits of the number.
  • Cape Coral Hospital: dial the 4-digit extension.

Outside the Hospital, Local:

  • Lee Memorial Hospital and HealthPark Medical Center: dial 22 followed by the number.
  • Cape Coral Hospital: dial 9 followed by the number.

Outside the Hospital, Long Distance:
Long distance calls must be either collect, billed to your home telephone or charged to a credit card. Long distance calls cannot be billed to your room. Note: Fusion Telecom is our long distance carrier. There is a $1.00 surcharge per each long distance call.

  • Lee Memorial Hospital and HealthPark Medical Center: dial 22,0, area code and the number.
  • Cape Coral Hospital: dial 9,0, area code and the number.

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Cellular and Wireless Phones
Cellular and wireless phones can cause interference with some medical equipment. Ask your nurse whether they are permitted on your unit.

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Smoking
Smoking is not allowed within any Lee Memorial Health System facility.

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Hearing Impaired Devices
We offer devices to assist our hearing-impaired patients. Your nurse can give you information about them.

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Visitors
Visitors are welcome at all Lee Memorial Health System hospitals. Seeing your friends and family can be an important factor in your recovery. We do ask that you limit in-room guests to two at a time. Visitor waiting areas are available throughout the hospital, near most patient care and surgical areas.

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Visiting hours vary; please ask your nurse for visitation times on your unit. Your physician or nurse will let your family know of any restrictions that affect visitation. Also, we will gladly place a "No Visitors" sign on your door if you do not wish to receive company.

We ask that visitors observe the following guidelines:

  • Do not smoke except in designated areas.
  • Check with the nurse before bringing gifts of food or drink.
  • Leave the room, if requested, during patient tests or treatments.
  • Postpone visits when sick with a cold or other contagious illness.

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Valuables
Please do not keep jewelry, credit cards, cash, or any other valuables in your room. Please send them home with a friend or family member. If you are not able to send your valuables home, please let your nurse know. Our Security Department will inventory the items and deposit them in the hospital safe. You will receive a list of the inventoried items. Present the list along with a photo ID to claim your valuables when you are discharged. If you where admitted through the emergency department, your valuables may have been placed in a safe at that time.

Also, medications brought to the hospital should be sent home or turned over to the nurse.

Please keep in mind that the hospital is not responsible for any lost, broken or missing items, including eyeglasses, contact lenses, hearing aids and dentures. If you have any of these please notify your nurse. We provide denture cups and other protective containers for such items which we urge you to place in your nightstand when they're not in use.

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Links to Services

Patient/Visitors Home

Locations/Phone Numbers

MyChart Access

Patient Satisfaction

Language Assistance

Patient and Guest

   Information

During Your Stay

Amenities

Web Well Wish

Restaurants and Lodging

After Your Stay

Patient Rights

Advanced Directives/

   Living Wills

Report a Complaint

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