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 About
the HCAHPS Patient Survey
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and
Systems) is a survey of health care patients supported by the Centers
for Medicare and Medicaid (CMS). It is designed to be a standardized
tool for measuring and reporting quality of care across all hospitals
in the United State.
There are two stand-alone questions:
1. What number would you use to rate this hospital during your stay?
(0=Worst, 10= Best)
2. Would you recommend this hospital to your friends and family?
The survey also asks two to three questions each from seven
categories:
-Communication with Doctors
-Communication with Nurses
-Communication about Medicines
-Cleanliness and Quiet of Physical Environment
-Discharge Information
-Pain Control
-Responsiveness of Hospital Staff
Please click here for an
information sheet on HCAHPS
Please click here to go to the Federal Government's HCAHPS site
HCAHPS Results
| Stand Alone Questions |
FL |
US |
CCH |
LMH/HP |
| What number would you use to rate this
hospital during your stay?
(Percent who responded 9 or 10 out of 10) |
56% |
63% |
62% |
64% |
| Would you recommend this hospital to your
friends and family?
(Percent who answered "Definitely Yes") |
61% |
67% |
70% |
73% |
Results for all category questions are given as a percent of
respondents who chose "Always".
| Categories |
| |
FL |
US |
CCH |
LMH/HP |
| Communication with Nurses |
66% |
73% |
70% |
70% |
| Communication with Doctors |
73% |
79% |
73% |
73% |
| Responsiveness of Hospital Staff |
52% |
60% |
60% |
59% |
| Pain Management |
62% |
67% |
69% |
66% |
| Communication about Medications |
51% |
58% |
57% |
56% |
| Discharge Information |
74% |
79% |
76% |
80% |
| Additional Categories |
|
|
FL |
US |
CCH |
LMH/HP |
| Cleanliness of Environment |
60% |
68% |
65% |
63% |
| Quietness of Environment |
49% |
54% |
53% |
57% |
*Southwest Florida Regional Medical Center and Gulf Coast
Hospital HCAHPS results will be reported early next year.
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