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A new, state-of-the-art telephone system at Lee Memorial
Hospital and the adjoining Medical Office Center will provide
more advanced communication capabilities and better patient
care.
The new telephone system by Cisco will launch Aug. 2 at Lee
Memorial Hospital and the Medical Office Center. That means
every telephone number at both locations will change on the
go-live date. All numbers will have a “343” exchange, such as
343-5555.
The new system will help caregivers provide better patient care.
The telephone system will provide the capability to create an automated
patient room directory, meaning nurses and other caregivers
will not have to answer the telephone at their units to transfer
calls to patients’ rooms. This will enable nurses to ultimately
spend more time focusing on patient care.
The new telephone system also provides the ability for daily
reports that will help identify which departments are receiving
the highest volumes of calls at what times of the day, so staff
can be adjusted during peak call times to decrease wait times
and improve customer satisfaction.
“Our primary goal is to get the new telephone system up and
running with no or minimal disruption to day-to-day operations,”
says Mike Smith, Chief Information Officer for the health
system. “Information Systems staff will be at the hospital on
the go-live date to provide support, and we ask that everyone
bear with us during this time of transition.”
If a person calls one of the old telephone numbers at Lee
Memorial Hospital or the Medical Office Center on Aug. 2, one of
three things will happen:
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The call will
automatically be forwarded to the new telephone number if
someone calls the old main line for the hospital or Medical
Office Center, or any of the old main department numbers.
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The caller will receive
a voicemail message stating the new telephone number for a
department or individual.
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The caller will receive
a notification that the number is no longer in service.
If this occurs, the
caller should contact the main department number or the main
number for the hospital or Medical Office Center to be
transferred. On Aug. 2, the new phone numbers will be listed
here: www.LeeMemorial.org/phones .
All fax machine numbers are also changing and will automatically
forward to the new numbers. All numbers will automatically
forward for at least 90 days.
Gulf Coast Medical Center, the Information Systems offices on
College Parkway and the Outpatient Center at The Sanctuary
already have the new Cisco telephone system. HealthPark Medical
Center is scheduled to receive the new telephone system by
December 2010, and Cape Coral Hospital’s phones will be updated
in Fiscal Year 2011-12.
More questions?
Please see our list of Frequently Asked Questions by
www.leememorial.org/phones/FAQ.asp .
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