A new, state-of-the-art telephone system at Lee Memorial Hospital and the adjoining Medical Office Center is helping to provide more advanced communication capabilities and better patient care.

A new telephone system by Cisco launched Aug. 2 at Lee Memorial Hospital and the Medical Office Center. That means every telephone number—as well as fax machine numbers—at both locations has changed.

All numbers now have a “343” exchange, such as 343-5555.

The new system will help caregivers provide better patient care. The telephone system features an automated patient room directory, meaning nurses and other caregivers no longer have to answer the telephone at their units to transfer calls to patients’ rooms. This will enable nurses to ultimately spend more time focusing on patient care.

The new telephone system also provides the ability for daily reports that will help identify which departments are receiving the highest volumes of calls at what times of the day, so staff can be adjusted during peak call times to decrease wait times and improve customer satisfaction.

Certain key old telephone numbers and all old fax numbers will be forwarded for at least 90 days after Aug. 2 during our transition period.

One of three things will happen if someone calls one of the old telephone numbers at Lee Memorial Hospital or the Medical Office Center, depending on the number called:

The call will automatically be forwarded to the new telephone number if someone calls the old main line for the hospital or Medical Office Center, or any of the old main department numbers.
The caller will receive a voicemail message stating the new telephone number for a department or individual.
The caller will receive a notification that the number is no longer in service. If this occurs, the caller should contact the main department number or the main number for the hospital or Medical Office Center to be transferred. Here is a list of the new phone numbers: www.LeeMemorial.org/phones.

Gulf Coast Medical Center, the Information Systems offices on College Parkway, the Regional Cancer Center, the Outpatient Center at The Sanctuary and Lee Physician Group at College Pointe already have the new Cisco telephone system. HealthPark Medical Center is scheduled to receive the new telephone system by December 2010, and Cape Coral Hospital’s phones will be updated in 2011.

More questions? Please see our list of Frequently Asked Questions by going to www.LeeMemorial.org/phones/FAQ.asp .

LMHS - Footer