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Frequently Asked
Questions
Q. When will Lee Memorial Hospital and the adjoining Medical
Office Center have new telephone numbers?
A. Aug. 2
Q. What happens if I dial an old number after Aug. 2?
A. One of three things will happen, depending on the number
being called:
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The call will automatically be forwarded to the new
telephone number if someone calls the old main line for
the hospital or Medical Office Center, or any of the old
main department numbers.
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The caller will receive a voicemail message stating the
new telephone number for a department or individual.
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The caller will receive a notification that the number
is no longer in service. If this occurs, the caller
should contact the main department number or the main
number for the hospital or Medical Office Center to be
transferred. On Aug. 2, the new phone numbers will be
listed here:
www.LeeMemorial.org/phones .
All fax machine numbers are also changing and will
automatically be forwarded to the new numbers; therefore,
the old numbers will continue to operate along with the new
numbers for a period of time. All numbers will be forwarded
for at least 90 days during the transition.
It is important that you begin using the new numbers as soon
as possible instead of continuing to dial the old numbers.
The transition period during which old numbers are forwarded
is temporary.
Q. What do I do if I call a number and receive a “no longer in
service” notification?
A. You should call the new department number for the person
you are looking for, which can be found here on Aug. 2:
www.LeeMemorial.org/phones .
If you do not know the department of the person you are
looking for, call the hospital’s new main number at
343-2000.
Q. Will any telephone numbers at Lee Memorial Hospital or the
adjoining Medical Office Center remain the same?
A. All telephone numbers and fax machine numbers are
changing, so all numbers will have a “343” exchange, such as
239-343-5555.
Q. Why are Lee Memorial Hospital and the Medical Office Center
getting new telephone numbers?
A. Lee Memorial Health System is updating its telephone
systems at all facilities to provide more advanced
communication capabilities between facilities. Gulf Coast
Medical Center, the Information Systems offices on College
Parkway, the Regional Cancer Center, the Outpatient Center
at The Sanctuary and Lee Physician Group at College Pointe
already have the new Cisco telephone system. HealthPark
Medical Center is scheduled to receive the new telephone
system by December 2010, and Cape Coral Hospital’s phones
will be updated in 2011.
Q. Other than calling new numbers, will anything else change
with the telephone system that will affect me as a patient or
friend or family member of a patient?
A. Our new telephone system will enable us to provide even
better patient care and improve customer satisfaction!
The new system is capable of providing an automated patient
room directory. That means anyone calling to speak to a
patient will be able to enter the correct information and be
directly transferred to the patient’s room. Therefore,
nurses and other caregivers will spend less time
transferring telephone calls and, ultimately, more time
administering patient care!
The new telephone system also provides the ability to do
daily reports that will help us determine which areas of the
hospital have the highest volumes of calls. We will be able
to redistribute staff to those areas when necessary to
decrease wait times and increase your satisfaction with our
service!
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