Quality of Care Statement
Any physician who has a concern regarding
the safety or quality of care provided in the hospital may report these concerns
to a Unit Supervisor, Director, Risk Management, Corporate Compliance or the DNV. Lee Memorial Healthcare System (LMHS) demonstrates our commitment to
reporting of safety or quality concerns by taking no retaliatory disciplinary action
against physicians who report safety or quality concerns.
Lee Memorial Health System
has replaced The Joint Commission with DNV as its formal accrediting agency. DNV,
which is fully approved by CMS, DNV’s adherence to ISO continuous quality improvement
standards provides guidance to a superior approach to quality. Lee Memorial Health
System is seeking ISO 9001 certification from DNV, and while it does not replace
current accreditation requirements, it is a proven quality management system.
What is ISO 9001?
ISO 9001 is
used throughout the world in all types of industries as a systematic approach to
improving quality by providing consistent service, improving patient satisfaction,
and continually improving the organization. Many of the principles of ISO 9001 have
already been in place at LMHS. ISO 9001 helps
hospitals go to the next level, and to apply a more formal framework for quality
that ensures even the smallest act of innovation is captured, shared and consistently
applied to the benefit of patients.
By implementing a formal
quality management system, we can increase efficiencies, patient satisfaction, internal
communication, and increase overall internal satisfaction.